SAFETY PROTOCOL

We have always abided by the most strict and highest level of sanitation practices and wanted to inform you of a few more that we have put in place. These are not state-mandated protocols and have been done in house on our own accord to make sure every single person walking through our doors, clients and staff alike, are protected to the fullest extent. 

In addition to cleaning stations, wiping down beds with hospital-grade wipes, sanitizing tools, and all products, we have also implemented additional protocols:

- Cleaning all surfaces every 30 minutes. 

- Implemented contactless check-in and check out allowing for a seamless experience and extremely limited contact. Download our app for more information. 

- We are taking the temperature of both guests and clients at the door. 

- There will be floor vinyls to help separate and space out guests accordingly. There will also be signage in the entrance that explains the new protocols for distancing, hand washing, disinfecting the waiting areas, etc.

- We have stopped using facial steamers to avoid the spread of any "shared" air. 

- All team members are required to change gloves between every client and must wear a mask at all times. During your service, your Esthetician will be wearing a face shield for an added layer of protection. 

- We reserve the right to refuse your service you have symptoms or have come into contact with COVID-19. 

- Only customers that have appointments will be allowed in the salon, therefore no children or others will be able to wait in the waiting areas if they are not receiving a service. All clients will be asked to come in at their appointment start time, not earlier, and we will text them when their appointment is ready to begin. No guest will be allowed in until they receive a text that their appointment is ready.

- We will ask lash clients to wear face masks. If they arrive without a mask, we will have some disposable masks for them to use.

- All team members will be required to wear face masks and gloves during their shifts.

- The Salon Managers will monitor walk-throughs on the hour, focused on waiting areas and high traffic zones.

- We will be implementing a Sanitation Station where the coffee station was. There will be a touch-less hand sanitizer, Sterile Sheryl for purchase, and disposable masks for those who do not bring their own.

- We have replaced all HVAC filters and will continue to do so regularly. 

- All stores have been deep cleaned and fogged prior to opening. 

Please let us know if you have any questions or concerns prior to your appointment by emailing hello@facefoundrie.com!

INFORMATION AND POLICIES

 

FACIAL SATISFACTION

We strive for 100% satisfaction, so if you are feeling unsatisfied please contact us right away and we will be happy to make things right. We are always learning and appreciate any and all feedback.

PREPARING FOR YOUR FACIAL

There is no need to wash your face before a facial- you can show up with your makeup still on since your esthetician will just remove it all during the makeup removal and cleansing portion of the facial! Cleansing occurs even if you come without makeup on, so arriving with makeup on won’t take away any time from the treatment!

FACIAL RESTRICTIONS:

It is not recommended you get a facial if any of the following applies:

Sunburned, windburned, irritated, or broken skin

Open wounds or active cold sores/fever blisters on the treatment area

Laser hair removal/electrolysis on the treatment area (within 2 days of treatment)

Botox, injectables / dermal fillers within one week of getting it done

Wait two weeks after eyebrow microblading

Wait two weeks after micro-needling and a chemical peel to get a facial treatment

Wait one month to get a facial if you received an IPL/photo facial treatment.

Please be sure to let your esthetician know if you are on Accutane/radiation/chemotherapy

NEW TO FACIALS?

We always want to be transparent with our customers! If you are not on a normal skin care regimen at home, there is a slim chance that any given facial could cause a breakout because of the deep cleansing and exfoliating of your skin. We strongly encourage implementing our skincare products into your everyday routine! Our estheticians are highly trained and knowledgeable on each skin type and what regimen would be best for each individual!

THE MEANING OF EFFECTIVE AND EFFICIENT FACIAL SERVICES

All of our services are efficient and effective, making it approachable for you to pop in for any given facial treatment. This is not your average spa. Our modern and open-air concept allows you to be in and out in just 45 minutes, we understand your time is valuable!

 

LASH SERVICES

PREPARING FOR YOUR LASH APPOINTMENT

Please do not wear any makeup if you are coming in to receive lash services. The oil from the mascara can affect the retention (how long the lash extensions last) and actually make it tough on the lash stylist! For the best retention, do not wear mascara 24 hours prior to your appointment; there should be no oil residue by the time of your appointment.

LASH - SATISFACTION

We hope you absolutely love your lash service, but if you leave feeling unsatisfied please contact us WITHIN 3 DAYS and we will be happy to schedule a corrective lash appointment. The corrective appointment must be done within one week of your original appointment.

ALL SERVICES

APPOINTMENT RESERVATIONS

We do require a credit card when booking your appointment. You will not be charged at that time, it is simply to hold your appointment. You are free to use a different card when checking out. We are a cashless establishment!

APPOINTMENT CHANGES

We understand that life happens! If you need to adjust the time of your appointment, please call the location you’re booked at and we will try our best to accommodate!

NO SHOWS / CANCELLATIONS

We hold on to your appointment time just for you and ask that if you need to cancel or reschedule, you please provide us with 24 hours notice. Giving us that 24-hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! We do charge 50% of the service to cover the time and opportunity cost for our estheticians if you cancel late or do not show up. If this happens three or more times, you will be required to pay in full at the time of booking your future appointments. Thank you for understanding!

SHOWING UP LATE TO YOUR APPOINTMENT

Please let us know as soon as possible if you are running late for your appointment. We will provide the service for the remainder of your allotted service time or switch it to a mini facial.

If you are running more than 15 minutes late, we cannot guarantee that you will get the most out of your service! We ask that you arrive to your appointments 10-15 minutes prior to your scheduled start time to complete a consent form and to ensure your getting the full service that was allotted for you

MEMBERSHIPS

ALL MEMBERSHIPS- FEES

Membership fees will be charged on the first of each month.

*Your monthly credit toward services does not roll over to the next month. We suggest that you book out your appointments in advance or when you are checking out after your service. If you are going out of town or know that you won’t be able to make it to your credited service, you can freeze your membership anytime.*

ALL MEMBERSHIPS - CANCELLATIONS AND NO SHOWS

Your time is precious here at the face foundry! We hold on to your appointment time just for you and ask that if you need to cancel or reschedule, you please provide us with 24 hours’ notice. Giving us that 24-hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! For late cancellations/changes or no shows, you will lose your facial for that month. Thank you for understanding!

ALL MEMBERSHIPS - CANCELING YOUR MEMBERSHIP

We want to make things easy for you so we allow you to cancel any time!

ALL MEMBERSHIPS - PROMOTIONS

Additional discounts are not applicable to membership services!

ALL MEMBERSHIPS - MINIMUM JOIN PERIOD

Although we do like to see a 6-month minimum commitment so you can see and feel the change of routine professional skincare, it is not required. Our membership is month-to-month, no strings attached!

THE EXTRA’S

AGE

If the client is under the age of 18, we do require a signed consent form by a parent or legal guardian in advance.

FACE PARTY POLICIES

All FACE PARTIES require a minimum of five patrons in attendance. A 72-hour notice in canceling FACE PARTIES is required. We ask for completed forms and confirmation a week in advance so that we can accommodate all needs of the party.

OPEN AIR CONCEPT

Face Foundrié is an open-air, semi-private space with relaxing music and smiling faces! Whether it be a place you call home for all of your facial services or a space you want to host your event at, we welcome you! Again, we want to be completely transparent with all of our customers- this is not your average quiet, dark spa. This is a space that you can feel comfortable having a conversation while being mindful of the clients in the room next to you!

WE ARE A CASHLESS ESTABLISHMENT

Thank you for understanding!

FREQUENTLY ASKED QUESTIONS

 

FACIAL TREATMENT FAQ

When should I arrive for my appointment?

Please arrive 10 minutes before to make sure all of the forms are completed. Should you arrive late, we will make every effort to accommodate you during the remaining time of your scheduled appointment.

Where are you located?

Our Edina location is located in the Galleria, near the entrance by COV restaurant and Starbucks. Our North Loop location is located right off of Washington Ave, next to Crisp & Green.

Should I have my makeup off when I arrive?

Our facial services include a full cleansing, during which we will remove your makeup.  You get to close those eyes, relax and let us take care of the rest!

What do I wear?

You can wear whatever you’d like. We will cover your clothes for protection!

Who will be giving me my facial?

One of our highly-trained Advanced Practitioner Estheticians will perform your facial!  

What products do you guys use?

We use our own USA-made product line that we formulated with a Dermatologist.  They are highly effective and made with natural ingredients. For certain treatments such as our peels, we use other products that are of superior quality.  

How will I know which facial Enhancements are right for me?  

Our estheticians offer a consultation prior to starting your facial.  They will provide an in-depth Skin Analysis and guide you as to which facial Enhancements are best suited for your skin type and conditions!

Will my skin be red after?

After most of our facials, your skin will be glowing and healthy.  If you have sensitive skin, it may appear a little pink afterward.  

What facial should I get before my wedding or big event?

For the day of, we mainly suggest the Hydrafacial.  If you want a normal facial treatment we suggest either Foundrié Glow or The Dermababe.  We suggest these enhancements: Dermaplaning, Collagen Mask, Eye, and Lip Mask and the LED Treatment. We suggest getting peels 2 weeks prior to the event.  

Why is it so important to have a regular facial, and how often should I have one?

It is very important to establish a skincare routine.  We will work with you to help you develop a skin care program dependent upon your skin type, concerns, and goals.  We can also suggest our highly-effective skincare products.

Are you wheelchair accessible?

Yes.  Clients with special requirements are encouraged to advise staff prior to their facial so that we can accommodate accordingly.

What is the difference between the normal facial treatments and the Hydrafacials?

The Hydrafacial is done using our Hydrafacial Machine - whereas the facial treatments are done by hand just as a normal.

I have sensitive skin, can I get a facial?

Yes, absolutely.  Our Estheticians will conduct a Skin Analysis and customize the products based on your skin type.  You can’t go wrong with our Clean + Natural Facial. All of the products in this particular facial are natural.  Even those with the most sensitive skin can use these products!

What is Lymphatic Drainage?

It helps to reduce swelling, decreases fluid retention and weight gain. It also helps with stress relief, aids in better sleep, circulates blood, eliminates toxins, detoxifies, good for acne, and improves skin’s appearance.

How do you sanitize?

We follow the latest and most effective disinfecting procedures here at FACE FOUNDRIÉ. Before every treatment, all tools and equipment are sanitized with hospital-grade disinfectant.  During extractions, our Estheticians wear disposable gloves. We dispose of all porous tools used during the service.

Are extractions included in the facial?

You have the option to add extractions to ANY of our facials!

Can I wear makeup after my facial?

It is always great to let your skin breathe after our treatments, but we do include our Radiant Glow SPF. 

What is your cancellation policy?

We have a 24-hour Cancellation Policy for individuals and a 72-hour Cancellation Policy for FACE PARTIES of 5 or more people.  Please note that you will be charged 50% of the service to cover the time and opportunity cost for our estheticians if you do not notify us of your cancellation within those time frames. For memberships- please see the memberships Q&A section.

What is your product return policy?

If an adverse reaction occurs, please return your product within one week. All unopened products will be fully refunded- after 7 days you will receive store credit instead of a refund.

Why do you require a credit card?

We do this simply to secure your appointment and obey our cancellation policies.  For security purposes, you may notice a $1 fee on your card, no need to worry- it will go right back onto your card within a few days.  You are free to use a different card when checking out. We are a cashless establishment!

How do you guys deal with appointment changes?

We understand that life happens.  If you need to adjust the time of your appointment, please email us at hello@facefoundrie.com or call us right away. We will try our best to accommodate. Note that if you make changes to your appointment within 24-hours, you will be charged a late-change fee of 50% of the service price.

Why are you a cashless establishment?

We went cashless for a few reasons: transactions are quicker and make for easy seamless checkout, we can track your purchases and send you loyalty points/ rewards and at the end of the day most cash is unsanitary as it's passed from hand to hand.

MEMBERSHIP Q & A

What is included in the MONTHLY FACIAL MAVEN?

One facial treatment, one enhancement, and 10% off additional services and products.

When will my membership billing be run each month?

All memberships will be billed on the first of each month.

Is it possible to freeze a membership if I were to be traveling that month?

Yes, be our guest! We don’t mind that at all. The freeze can be up to 3 months and for any reason with no cost to our clients.

 

Should I still tip my estheticians if I am a member?

Although tips are not required, our estheticians truly appreciate it!  

What happens if I am late to my lash appointment?

We value your time as well as our esthetician's time. Your time that you’re late will be deducted from your monthly fill time.

What happens if I do not show up to my appointment or cancel within 24 hours?

Your time is precious here at FACE FOUNDRIÉ! We hold on to your appointment time just for you and ask that if you need to cancel or reschedule that you please provide us with 24-hours’ notice. Giving us that 24-hour buffer is much appreciated as it allows our estheticians to adjust their schedules and hopefully accommodate clients on our waitlist! If you have a FACIAL MAVEN membership, you will lose your facial for that month. Thank you for understanding!

What if I change my mind and want to cancel my membership, but it hasn’t been 6 months?

No problem, just let us know!

I got a 10% off card can I use that on top of my membership 10% off?

No. Discounts cannot be used on top of membership discounts.

MEN FAQ

Do I need to shave prior to my appointment?

If you would like to shave, do so at least one day before your appointment.  Do not shave the day of as some treatments or ingredients may irritate freshly shaven skin.  If you do not want to shave, that is totally fine too- We welcome any and all beards!

What skincare products are right for me?

We will curate a skincare regimen for your particular skin type.  

Which facials can I choose from?

All of our facials are designed for women and men!  Choose whichever one you’d like.

ENHANCEMENT Q&A’S

What is the “Eye Mask”?

It is a specially formulated eye pad that encourages and promotes de-puffing and relaxes deep lines and wrinkles around the eyes.

What is the “Lip Mask”?

Our lip mask perfectly hugs your lips and provides intense hydration. It smooths the dryness and plumps the pout!

What is “Dermaplaning”?

It is an effective and safe exfoliation treatment.  It requires the use of a sterile, surgical scalpel to gently remove the top-most layer of dead skin along with the fine, vellus hair (aka peach fuzz). It boosts the effects of skincare products while making the skin look and feel smoother and also reducing the appearance of acne scars.  It removes facial hair that can trap dirt and oils- making your makeup go on much smoother.

What is the the “Collagen Mask”?

It is a proprietary infused collagen mask originally created for burn victims. It plumps and smooths fine lines and wrinkles while giving a boost of collagen into the face and neck.

What is the “Customized Peel”?

Based on your skin concerns and what you are wanting to achieve out of your facial service, your esthetician will choose which peel is appropriate! This can be added to any facial treatment

What is the “LED treatment”?

LED Therapy (light therapy) helps boost collagen production and treats existing acne.  It is painless and relaxing and helps plump the skin.

 

LASH + WAX Q&A’S

What contraindications are there for waxing?

You are not eligible for waxing if you are taking any of the following medications or have had any of the following services recently:

-Accutane (acne medication)

-Adapalene (acne medication)

-Alustra (Retin A)

-Antibiotics

-Avage (Tazorac - acne medication)

-Avita (a type of Retin A)

-Any products with retinol

-Clindamycin

-Differin (acne medication)

-Doxycycline

-Erythromycin

-Isotretinoin (Accutane)

-Madifloxicine

-Metronidazole

-Minocycline

-Renova (Retin A)

-Tazarotene (Retin A)

-Tetracycline

-Tretinoin (like Retin A)

The following products can cause the skin to be overly sensitive:

-Acne medications not listed above

-Antibiotics

-Alpha Hydroxy Acids (Glycolic, Lactic)

-Topical Antibiotics

-Retinol

-Salicylic Acid

-Exfoliants, laser peels, microdermabrasion

Do eyelash extensions hurt?

They should not hurt when applied correctly.  It is important to go to a trusted Lash Artist who was certified and trained through a reputable course as this will ensure that they are applying the correct weight and length of lashes to your natural lashes.  All of our lashers are very highly trained and skilled in the art of eyelash extensions!

Do they look fake?

We have all different lengths and thicknesses.  We can customize whatever look you desire. From the most natural to Kim Kardashian lashes to everything in between!

How long do eyelash extensions last?

Our eyelash extensions adhesive has a bond time of anywhere from 4-8 weeks. However, they will only last as long as your natural lash does. Like all hair on the human body, your eyelashes grow in stages and we lose anywhere from 1-4 eyelashes a day.  It also depends on how well they are taken care of by the individual. We recommend getting them filled every 2-4 weeks.

Do eyelash extensions cause damage to my natural lashes?

Eyelash extensions do not damage your natural lashes if they are applied correctly and done by a reputable lasher.  If your lash stylist is using improper techniques, damage can occur. Here at FACE FOUNDRIÉ, our estheticians and lash stylists are highly trained and certified.  

Can I wear mascara with my eyelash extensions?

Yes, however, we recommend an oil-free mascara so that it does not break down the adhesive. Eyelash extensions are meant to replace mascara, so it is our hope that you will not feel the need to put mascara on them!

Can I wear makeup with my eyelash extensions?

Yes, of course! Always keep in mind that oil-free products should become your go-to once you get eyelash extensions.  We recommend using a daily cleanser with makeup remover that is safe for your lashes to remove residue at the end of the day. We have an oil-free makeup remover that we highly suggest to all of our eyelash extension clients.

FACE PARTY Q&A’S

How many people can get a facial at once?

We can do 5 facials at once in the facial bar.  If you have more than that at your party, you are welcome to bring in food and drinks while you wait for each other!  

What is the cancellation policy for FACE PARTIES?

A 72-hour notice in canceling FACE PARTIES is required.  We require a credit card on file when booking these events.

What is the minimum for FACE PARTIES?

We require at least 5 people for group events.

HYDRAFACIAL Q&A’S

What is Hydrafacial?

The Hydrafacial treatment is a non-invasive treatment that provides instant results for all skin types with no downtime. Hydrafacial is a (40 min) treatment that removes dead skin cells and extracts impurities while simultaneously delivering the skin with cleansing, hydrating and moisturizing serums. The treatment is soothing, refreshing, non-irritating, and immediately effective.

Is Hydrafacial treatment is designed for all skin types?

The Hydrafacial treatment is designed for all skin types. Even the most sensitive skin easily tolerates the Hydrafacial treatment. Your physician or skincare professional may choose specific treatment serums and/or customize the treatment for your unique skin conditions and needs.

How long does the treatment take?

Hydrafacial is a fast, efficient treatment that takes as little as 30 minutes.

Is there any downtime or pain involved?

You may put on makeup and return to your normal activities right after the treatment since there is no downtime.

What results may be expected?

Many clients report seeing visible skin refinement and an even, radiant skin tone after just one treatment. The smooth results and hydration may last 5 to 7 days or even longer.

How many treatments are needed to see results? How long do the results last?

One treatment per month is recommended for improving the appearance of fine lines, wrinkles, brown spots, oily and congested skin. Continued Hydrafacial treatments are highly recommended to maintain skin health results.

Why is Hydrafacial good for my skin?

Hydration is the foundation of healthy, radiant skin. Irritation of the skin has been proven to increase signs of aging. Hydrafacial is a hydrating and non-irritating treatment.

TERMS OF SERVICE


This website is operated by FACE FOUNDRIÉ. Throughout the site, the terms “we”, “us” and “our” refer to FACE FOUNDRIÉ. FACE FOUNDRIÉ offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. 


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. 

SECTION 1 - ONLINE STORE TERMS 
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLS 
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or another personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. We will not share your information including email with any third-party. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall FACE FOUNDRIÉ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless FACE FOUNDRIÉ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at hello@facefoundrie.com.

 

 

SHIPPING POLICY

Carrier:

We ship via USPS. 

We ship online orders Monday through Friday. 

We offer free shipping on orders of $150 or more within the United States.

Your order ships directly from our Minnesota warehouse.

If you haven't received your order in over a week-

First, check the tracking number included in your shipping notification email. When there are severe weather warnings, shipping is often delayed. If this is the case, the carrier does not reimburse shipping costs, therefore, we do not reimburse for severe weather delays.

It is very important that you are proactive with missing or delayed packages. Once the package has left the facility, it is out of our hands. Please make sure your address is correct, there aren’t any weather delays, and that you select the fastest shipping option that works best for you!